Privacy Policy

1. Who we are

DSTV Installations Kommetjie ("we", "us", "our") provides MultiChoice accredited satellite television installation, repair and maintenance services to households and businesses in Kommetjie and the wider South Peninsula of Cape Town.

For the purposes of the Protection of Personal Information Act, 2013 ("POPIA"), we are the responsible party for the personal information described in this policy. Our contact details are set out in section 12.

This policy applies to information we collect through this website, by telephone, by WhatsApp, by email, and in person when a technician attends your premises.

2. What personal information we collect

We collect only what we need to quote for work, carry it out, invoice for it and support it afterwards. Depending on how you deal with us, that may include:

Identity and contact details: your name, telephone or mobile number, WhatsApp number and email address.
Location details: the physical address of the property where work is to be carried out, the suburb, and access instructions such as gate or complex information that you choose to give us.
Service details: the service you have requested, the decoder and dish equipment on site, error codes you report, signal readings taken by our technicians, the work performed, parts fitted and the date of the visit.
Correspondence: the content of enquiries, quote requests, WhatsApp messages, emails and support conversations, including any information you volunteer in them.
Transaction details: the amount quoted and invoiced, payment method and payment status. We do not collect or store full card numbers.
Technical website information: as described in section 9.

We do not knowingly collect special personal information as defined in POPIA — such as information about your health, religious or philosophical beliefs, race, biometrics or criminal behaviour — and you should not send it to us.

3. Why we collect it and our lawful basis

We process your personal information on one or more of the following bases permitted by section 11 of POPIA:

Performance of a contract: to prepare a quote you have asked for, schedule a call-out, complete the installation or repair, and invoice you.
Legitimate interests: to keep a service history so that warranty claims and follow-up visits can be dealt with quickly and accurately, and to protect our technicians and our business.
Legal obligation: to keep accounting and tax records as required by South African law.
Consent: where you have specifically agreed, for example to receive a maintenance reminder. You may withdraw that consent at any time.

4. How we use your information

We use personal information to respond to enquiries and provide written quotes; to schedule and route technicians efficiently across the South Peninsula; to carry out installation, repair and maintenance work; to order or supply the correct parts and equipment; to issue invoices and process payment; to provide post-installation telephone and WhatsApp support; to administer workmanship warranty claims; to keep an accurate site history so that a return visit does not start from scratch; and to comply with our legal and accounting obligations.

If you have agreed to it, we may also contact you with a reminder that your system is due for a coastal maintenance inspection. We do not sell your information, and we do not use it for unrelated marketing.

We share personal information only where it is necessary, and only to the extent necessary:

MultiChoice and its authorised systems, where a matter concerns your DStv account, smartcard authorisation, package configuration or an accreditation-related process. Your subscription relationship is with MultiChoice, and their own privacy terms apply to it.
Technicians and approved subcontractors attending your property, who receive only the details needed to complete the job.
Suppliers, where a specific part must be ordered or a warranty claim lodged with a manufacturer.
Our accountants, auditors and professional advisers, under a duty of confidentiality.
Payment providers and banks, to process a payment you have made.
Law enforcement, regulators or a court, where we are legally required to disclose, or where disclosure is necessary to establish, exercise or defend a legal claim.

We do not routinely transfer personal information outside South Africa. Where a service provider we use stores data outside the country, we take reasonable steps to satisfy ourselves that it is subject to protection substantially similar to POPIA, as required by section 72.

6. Where information is stored and for how long

Quote, job and invoice records are kept in our business systems and in our accounting records. We keep personal information only as long as we have a lawful reason to:

Enquiries that do not become jobs: normally deleted within 12 months.
Job and service history: retained for the duration of any workmanship warranty and for a reasonable period afterwards, so that we can deal with recurring faults and warranty claims.
Accounting and tax records: retained for at least five years, as required by South African tax and companies legislation.

Once we no longer have a lawful basis to keep information, it is deleted or de-identified.

7. How we protect your information

We take reasonable technical and organisational measures to secure personal information against loss, damage and unauthorised access, as required by section 19 of POPIA. These include restricting access to job and customer records to staff who need it, using password-protected and access-controlled devices and accounts, transmitting this website's traffic over HTTPS, and not storing full payment card details at all.

No system is perfectly secure. If a security compromise occurs in which your personal information has or may have been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as required by section 22 of POPIA.

8. Your rights under POPIA

You have the right to:

Be told whether we hold personal information about you, and to request a copy of it (we may charge a prescribed fee for a copy).
Request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully.
Object to processing on reasonable grounds, where the processing is based on legitimate interests.
Withdraw consent where processing is based on your consent, without affecting processing already carried out.
Not be subject to unsolicited direct electronic marketing, and to opt out of any communications you have previously agreed to.
Complain to the Information Regulator (see section 12).

To exercise any of these rights, contact us using the details in section 12. We may need to verify your identity before acting on a request, and we will respond within a reasonable period.

9. Cookies and website analytics

This website is a static site and does not require you to create an account or log in. It does not set advertising or cross-site tracking cookies.

Like any website, our hosting provider's servers may automatically record standard technical information in access logs, such as your IP address, browser type, the pages requested and the date and time of the request. This is used for security and to keep the site running, and it is not used to build a profile of you.

The site loads a web font from Google Fonts, which means your browser makes a request to Google's servers when a page loads. That request is subject to Google's own privacy terms. You can prevent it by blocking third-party font loading in your browser; the site remains fully readable with system fonts.

If we add analytics in future, this policy will be updated first and any consent required by law will be obtained.

10. Children's information

Our services are directed at property owners, tenants and businesses. We do not knowingly collect personal information relating to a child under 18 without the consent of a competent person. If you believe we have inadvertently done so, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our services, our systems or the law. The date at the top of this page shows when it was last revised. Material changes will be reflected on this page, and the version published here at the time you deal with us is the version that applies.

12. How to contact us or complain

For any question about this policy, or to make a request about your personal information, contact us:

Email: info@dstvinstallationkommetjie.co.za
Telephone or WhatsApp: 079 754 5527
Address: Kommetjie, Cape Town, South Peninsula, 7975
Online: our contact form

If you are not satisfied with how we have handled your request, you may lodge a complaint with the Information Regulator (South Africa), which oversees compliance with POPIA. The Regulator publishes its current contact details and complaint forms on its official website.

This policy should be read together with our terms and conditions, which govern the services we provide.